Shipping Policy

This Shipping Policy governs the shipment and delivery of products purchased through the Swasthveda website (https://swasthveda.com), owned and operated by Rootpure Wellness Pvt. Ltd.

By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.

1. COMPANY DETAILS

Company Name: Rootpure Wellness Pvt. Ltd.
CIN: U24110DL2021PTC386516
GSTIN: 07AALCR2802F1ZK
Registered Office: DSM 204, DLF Tower, Shivaji Marg, Moti Nagar, Delhi – 110015, India
Email: info@swasthveda.com
Customer Care: 011-41066920
Support Hours: 10:00 AM to 6:00 PM

2. SHIPPING COVERAGE

Swasthveda currently delivers products across India only. We do not currently offer international shipping. The Company reserves the right to modify, expand, restrict, or discontinue delivery services to any location without prior notice.

3. ORDER PROCESSING

Orders are processed after Successful payment confirmation, Order verification, and Product availability confirmation. Orders are generally processed within 1–2 business days from the date of order placement.

Orders placed on Sundays, Public Holidays, or National Holidays may be processed on the next working day.

4. DELIVERY TIMELINES

Estimated delivery timelines are as follows:

• Metro Cities: Delivery within approximately 7 business days.
• Non-Metro Cities & Other Locations: Delivery within approximately 7–10 business days.

Delivery timelines are estimates only and should not be considered guaranteed delivery commitments. Actual delivery may vary depending on:

• Customer location
• Courier partner availability
• Weather conditions
• Government restrictions
• Operational delays
• Public holidays
• Force majeure events

5. SHIPPING CHARGES

Shipping charges, if applicable, shall be displayed during checkout before order confirmation. The Company reserves the right to Introduce shipping fees, Revise shipping charges, or Offer free shipping promotions without prior notice.

Any applicable shipping charges paid at checkout shall be clearly reflected in the order summary.

6. ORDER TRACKING

Once an order is dispatched, customers may receive an SMS notification, Email notification, or WhatsApp notification (where applicable) containing shipment tracking information. Tracking information may take up to 24 hours to become active after dispatch.

7. DELIVERY PARTNERS

The Company may use third-party logistics and courier partners for order fulfillment. While we make reasonable efforts to ensure timely delivery, the Company shall not be held liable for delays caused by courier partners after dispatch.

8. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing the Correct name, Accurate shipping address, Valid mobile number, and Accurate postal code. The Company shall not be responsible for delivery failures resulting from incorrect or incomplete information provided by the customer.

Additional shipping charges incurred due to address correction, reshipment, or reattempted delivery may be borne by the customer.

9. DELIVERY ATTEMPTS

Courier partners may make multiple delivery attempts before returning a shipment. If delivery cannot be completed due to Customer unavailability, Incorrect address, Refusal to accept delivery, or Inaccessible delivery location, the shipment may be returned to the Company.

In such cases, the Company reserves the right to Cancel the order, Deduct applicable shipping costs, or Require additional shipping charges for re-dispatch.

10. PARTIAL SHIPMENTS

In certain circumstances, an order may be shipped in multiple consignments due to Product availability, Warehouse logistics, or Operational requirements. Customers will not be charged additional shipping fees solely due to Company-initiated partial shipments.

11. DAMAGED SHIPMENTS

Customers are advised to inspect packages at the time of delivery. If a package appears Damaged, Opened, Leaking, or Tampered, customers should:

1. Take photographs immediately.
2. Record an unboxing video if possible.
3. Contact customer support within 7 days of delivery.

Claims related to damaged shipments shall be handled according to the Return & Refund Policy.

12. LOST SHIPMENTS

If a shipment is confirmed lost in transit by the courier partner, The Company may, at its sole discretion, Arrange a replacement shipment, or Issue a refund for the affected order. Investigation timelines may vary depending on courier partner policies.

13. DELAYED DELIVERIES

While we strive to deliver products within the estimated timeframe, delays may occur due to circumstances beyond our control. The Company shall not be liable for delays caused by Natural disasters, Floods, Storms, Political disturbances, Transportation disruptions, Pandemic-related restrictions, Government actions, or Courier partner issues.

No compensation shall be payable for delivery delays beyond the Company’s reasonable control.

14. ORDER STATUS DISCREPANCIES

In cases where shipment tracking indicates “Delivered” but the customer claims non-receipt, the Company may Request additional information, Investigate with the courier partner, or Require proof of non-delivery. The final resolution shall be based on available evidence and courier records.

15. REFUSED OR UNDELIVERABLE ORDERS

Orders refused by customers at the time of delivery or returned due to incorrect shipping information may be treated as undeliverable. The Company reserves the right to Deduct shipping and handling charges, Restrict future orders, or Cancel repeat orders from customers with repeated delivery failures.

16. FORCE MAJEURE

The Company shall not be liable for delays or failure in shipping and delivery resulting from events beyond its reasonable control, including but not limited to Natural calamities, Floods, Earthquakes, Fire, Pandemic, Government regulations, Strikes, Internet failures, or Transportation disruptions. Such events may affect order processing and delivery timelines.

17. POLICY CHANGES

Rootpure Wellness Pvt. Ltd. reserves the right to modify, update, or amend this Shipping Policy at any time without prior notice. The latest version shall always be available on the Website. Continued use of the Website shall constitute acceptance of the revised policy.

18. GOVERNING LAW

This Shipping Policy shall be governed by and construed in accordance with the laws of India.

19. JURISDICTION

Any dispute arising out of or relating to this Shipping Policy shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.