Privacy Policy

1. Introduction

Welcome to Swasthveda, a wellness brand owned and operated by Rootpure Wellness Pvt. Ltd. (“Company”, “We”, “Our”, “Us”).

Rootpure Wellness Pvt. Ltd. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect information obtained through our website https://swasthveda.com (“Website”).

By accessing or using our Website, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Company Information

Company Name: Rootpure Wellness Pvt. Ltd.
CIN: U24110DL2021PTC386516
GSTIN: 07AALCR2802F1ZK
Registered Office: DSM 204, DLF Tower, Shivaji Marg, Moti Nagar, Delhi – 110015, India
Email: info@swasthveda.com
Customer Care: 011-41066920
Support Hours: 10:00 AM – 6:00 PM

3. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Shipping Address
• Billing Address
• Account Login Information

Transaction Information

• Order Details
• Payment Information
• Purchase History
• Refund Information

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Tracking Data

Marketing Information

• Newsletter Subscription Preferences
• SMS Marketing Consent
• WhatsApp Marketing Consent
• Promotional Communication Preferences

4. How We Collect Information

We collect information when:

• You create an account.
• You place an order.
• You contact customer support.
• You subscribe to newsletters.
• You participate in surveys or promotions.
• You browse our Website.

5. Purpose of Collection

Your information may be used for:

• Order Processing: Processing orders, Delivering products, Managing returns and refunds
• Customer Support: Resolving complaints, Responding to inquiries, Providing assistance
• Marketing & Promotions: Sending promotional offers, Product announcements, WhatsApp and SMS campaigns
• Website Improvement: Analytics and performance tracking, User experience optimization, Fraud detection and prevention
• Legal Compliance: Regulatory requirements, Government requests, Legal proceedings

6. Sharing of Information

We do not sell your personal information. Information may be shared with:

• Logistics Partners: For product delivery.
• Payment Service Providers: For payment processing.
• Technology Service Providers: For website hosting, analytics, communication services, and marketing.
• Legal Authorities: When required under applicable law.

7. Payment Security

Payments are processed through authorized third-party payment gateways. We do not store complete debit card, credit card, UPI PIN, or banking credentials on our servers.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Improve website functionality
• Analyze website traffic
• Deliver personalized advertisements

Users may disable cookies through browser settings, although certain website functions may become unavailable.

9. Data Retention

We retain information only for as long as necessary to:

• Fulfill business purposes
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission method is completely secure, and absolute security cannot be guaranteed.

11. User Rights

Users may Access personal information, Correct inaccurate information, Request deletion where legally permissible, Withdraw marketing consent, or Request account closure.

Requests may be submitted to: Email: info@swasthveda.com

12. Children’s Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect information from minors.

13. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.

15. Governing Law & 16. Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.