Return & Refund Policy

This Return & Refund Policy governs the return, replacement, and refund of products purchased through the Swasthveda website (https://swasthveda.com), owned and operated by Rootpure Wellness Pvt. Ltd.

By placing an order on our Website, you acknowledge and agree to this Return & Refund Policy.

1. COMPANY DETAILS

Company Name: Rootpure Wellness Pvt. Ltd.
CIN: U24110DL2021PTC386516
GSTIN: 07AALCR2802F1ZK
Registered Office: DSM 204, DLF Tower, Shivaji Marg, Moti Nagar, Delhi – 110015, India
Email: info@swasthveda.com
Customer Care: 011-41066920
Support Hours: 10:00 AM to 6:00 PM

2. OUR COMMITMENT

At Swasthveda, we strive to ensure that every product delivered to our customers meets the highest quality standards.
Due to the nature of Ayurvedic and health-related products, returns are accepted only in limited circumstances to ensure product safety, hygiene, and compliance with applicable regulations.

3. ELIGIBLE RETURN CONDITIONS

Customers may request a return, replacement, or refund only under the following circumstances:

A. Damaged Product Received
The product is physically damaged during transit. Examples:

• Broken bottle
• Leaking container
• Torn packaging
• Crushed or damaged product

B. Wrong Product Delivered
A product different from the item ordered has been delivered. Examples:

• Different product received
• Wrong variant received
• Incorrect quantity delivered

C. Missing Product
One or more products are missing from the delivered order. Examples:

• Incomplete shipment
• Missing item in a combo pack
• Missing quantity in bulk orders

D. Manufacturing Defect
The product contains a genuine manufacturing defect affecting its intended use. Examples:

• Defective packaging seal
• Product contamination
• Quality issues verified by the Company

4. RETURN REQUEST PERIOD

Customers must report eligible issues within 7 Days from the Date of Delivery.
Requests received after 7 days from delivery may not be accepted. The Company reserves the right to reject delayed claims.

5. MANDATORY EVIDENCE REQUIREMENT

To investigate and process claims efficiently, customers may be required to provide:

Required Information:

• Order Number
• Customer Name
• Registered Mobile Number
• Description of Issue

Supporting Evidence:

• Product photographs
• Package photographs
• Shipping label photographs
• Product batch details (if applicable)

Unboxing Video:
For damaged, missing, or wrong-product claims, customers are strongly advised to record an uninterrupted unboxing video. The Company may request an unboxing video before approving a claim. Failure to provide supporting evidence may result in rejection of the return request.

6. NON-RETURNABLE PRODUCTS

For safety, hygiene, and regulatory reasons, the following products are not eligible for return:

• Opened Products: Products whose seal has been broken or opened after delivery.
• Used Products: Products that have been consumed, partially used, or tampered with.
• Customer-Damaged Products: Products damaged due to Improper storage, Mishandling, Misuse, or Negligence.
• Expired Return Window: Claims raised after the 7-day return period.
• Personal Preference Returns: Returns will not be accepted because Customer changed their mind, Product taste/fragrance was not preferred, Customer ordered incorrectly, or Customer no longer requires the product.
• Health Result Expectations: Returns will not be accepted because expected health or wellness outcomes were not achieved. Individual results may vary based on body type, lifestyle, health conditions, and product usage.

7. RETURN APPROVAL PROCESS

Upon receiving a return request:

The Company’s decision regarding return eligibility shall be final and binding.

8. PRODUCT PICKUP

Where applicable:

• A reverse pickup may be arranged by the Company.
• Customers may be requested to ship the product to an address specified by the Company.

Products must be returned in Original packaging, Original condition, and With all labels and accessories. Failure to comply may result in claim rejection.

9. REPLACEMENT POLICY

In eligible cases, the Company may offer a Replacement Product instead of a refund. Replacement may be offered when: Wrong product delivered, Damaged product received, or Manufacturing defect confirmed. Replacement availability shall depend on stock availability.

10. REFUND POLICY

Refunds shall be processed only after Return approval, Product inspection (if applicable), and Verification of claim. Approved refunds shall be initiated to the original payment method used during purchase.

11. REFUND TIMELINE

Once approved, refunds are generally processed within 7 Working Days. Actual credit timelines may vary depending on Banks, Card issuers, Payment gateways, or Financial institutions. The Company shall not be responsible for delays caused by third-party financial service providers.

12. SHIPPING CHARGES

• Eligible Return Cases: If the return is approved due to Damage, Wrong product, Missing product, or Manufacturing defect, the Company shall bear applicable return shipping costs.
• Non-Eligible Cases: No refund shall be provided for shipping charges where the return request is not approved.

13. FRAUD PREVENTION

To protect customers and the Company from fraudulent activities, Swasthveda reserves the right to Reject suspicious claims, Request additional proof, Block abusive customer accounts, or Initiate legal action where required. Claims involving false information, manipulated evidence, or misuse of the return process may be permanently denied.

14. LIMITATION OF LIABILITY

The Company’s liability in relation to any return, replacement, or refund claim shall be limited to the actual purchase price paid for the affected product(s). Under no circumstances shall Rootpure Wellness Pvt. Ltd. be liable for Indirect damages, Consequential losses, Loss of profits, Health-related outcomes, Emotional distress, or Business losses arising from product use or return disputes.

15. POLICY MODIFICATION

Rootpure Wellness Pvt. Ltd. reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice. Updated versions shall become effective immediately upon publication on the Website.

16. GOVERNING LAW & 17. JURISDICTION

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of India. Any dispute arising under this Policy shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.